Conversation builder is one of Superagent's most powerful and time-saving tools. The Conversation Builder (CB) lets you assemble all parts of a conversation with pre-written content (Building Blocks) using just three simple shortcuts.
Initiates the intro database
Initiates the body database
Initiates the outro database
The Building Blocks are available when you are in Reply mode in a conversation:
This is how it works
1) Enter a conversation and then enter Reply mode by hitting Enter on your keyboard.
Once you've completed the last of the two exclamation marks you will be presented with a list of suggested building blocks to insert into your reply.
3) If the building block you need doesn't show up as one of the first options you can just start typing. This works as a search for building blocks when you have many of them.
4) In order to insert a building block into your reply, just press Enter
As you can see, a building block can take the customer's name and the agent's name and insert it into the reply automatically.
The concept of the Conversation Builder is the same for all type of building blocks. Now you can continue to build your reply using !!, && and ;;.